Contact Us
Need help? We are at your service. Get in touch using one of the options below:
By phone:
Call 132 467
By email:
Submit an online form here or email info@intrust.com.au
By post:
GPO Box 1416
Brisbane QLD 4001
In person:
Level 21, 10 Eagle St
Brisbane QLD 4000
Have us contact you:
Submit a request through our Super Concierge service, and we’ll call at a time that suits you!
Complaints
Intrust Super aims to deliver high-quality customer service to all our members. If you have any feedback for us, please give us a call on 132 467. You can also submit a complaint to the Enquiries and Complaints Managers per the contact details above.
Our complaints process:
All complaints will be handled in a courteous and confidential manner, and we will endeavour to acknowledge your complaint within one business day. We aim to resolve all complaints within five business days. A response or resolution will be provided within 90 days.
If your complaint has not been resolved through our internal process or finalised within 90 days, you may contact the Australian Financial Complaints Authority [AFCA]. AFCA is an independent body set up by the Federal Government to assist members or beneficiaries to resolve certain superannuation complaints and complaints relating to financial advice. You can contact AFCA by phoning 1800 931 678, emailing info@afca.org.au or writing to:
Australian Financial Complaints Authority
GPO Box 3
Melbourne VIC 3001