Contact us


Need help? We are at your service.

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Contact us

Get in touch using one of the options below:

By phone:

Intrust Super team

Call 132 467 or our international number +61 7 3013 8953 

Intrust360° team

Call 1300 001 360

Pension team

Call 1800 000 324

By email:

Submit an online form here or email

By post:

GPO Box 1416
Brisbane QLD 4001

In person:

Level 21, 10 Eagle St
Brisbane QLD 4000

Have us contact you:

Submit a request through our Super Concierge service, and we’ll call at a time that suits you!


Intrust Super aims to deliver high-quality customer service to all our members. If you have any feedback for us, please call us on 132 467. You can also submit a complaint per the contact details above.

All complaints will be handled in a courteous and confidential manner. We will endeavor to acknowledge your complaint within one business day. We aim to resolve all complaints within five business days. In all other cases, a resolution will be provided within 90 days. We will update you regularly during this time.

If a complaint has not been resolved to your satisfaction or if your complaint is not resolved within 90 days, you can lodge a complaint with the Australian Financial Complaints Authority (AFCA). AFCA provides fair and independent financial services complaint resolution that is free to consumers.


Telephone: 1800 931 678 (free call)
In writing to: Australian Financial Complaints Authority, GPO Box 3, Melbourne VIC 3001

There is a time limit when lodging certain complaints. This includes complaints about the payment of a death benefit, which you must lodge with AFCA within 28 days of being given our written decision.

Join Intrust Super Today!

We have been delivering first-class service to employers and members since 1988. We’ve never paid a dividend to shareholders, nor a commission to advisers – our organisation has been built around putting the member first.