Get in touch using one of the options below:
GPO Box 1416
Brisbane QLD 4001
Level 21, 10 Eagle St
Brisbane QLD 4000
Intrust Super aims to deliver high-quality customer service to all our members. If you have any feedback for us, please call us on 132 467. You can also submit a complaint to the Enquiries and Complaints Manager per the contact details above.
Our complaints process:
All complaints will be handled in a courteous and confidential manner. We will endeavor to acknowledge your complaint within one business day. We aim to resolve all complaints within five business days. In all other cases, a resolution will be provided within 90 days. We will update you regularly during this time.
If a complaint has not been resolved to your satisfaction or if your complaint is not resolved within 90 days, you can lodge a complaint with the Australian Financial Complaints Authority (AFCA). AFCA provides fair and independent financial services complaint resolution that is free to consumers.
There is a time limit when lodging certain complaints. This includes complaints about the payment of a death benefit, which you must lodge with AFCA within 28 days of being given our written decision.